We know housing data, we know how to better control and manage it, and we know how to create value from it. We also know how to package all of that up into plans that juggle between cost, priority and time so Housing Associations get the delivered outputs needed most urgently first.

Our Framework for Building a Sustainable Advantage

Embrace Data-Driven Success

We use a framework approach to Data Strategy at LASHAN. It covers outputs to be delivered over time, which are split between foundational activities, building momentum, and adapting the data culture. Across each of the three pillars we have specific artefacts to be delivered, categorised as follows:

Governance
Technology
Data driven decisions
Service delivery
Data culture

Our approach is closely related to delivering value at the scale needed by our clients. Whether it’s a sprint or marathon we work collaboratively with you to embed a robust approach and roadmap.

Optimize Efficiency, Reduce Waste

Streamline Housing Management

Sales

We analyse sales processes and their integration with HA functions for sales objectives. We then design CRM-integrated sales solutions, focusing on user-friendly tools, documented in the Solution Blueprint and tailored to fit with agreed architecture.

Lettings

We establish tenant onboarding and lease management strategies aligned with HA goals, often using MS Dynamics. Focus then turns to the Lettings management process design, automating tenant screening, lease generation, and maintenance requests based on the designed architecture.

Repairs

We review repair and maintenance processes, designing cost-effective solutions that improve efficiencies and make best use of technology. This has included streamlining design for work order management, contractor coordination, and cost tracking using approved architecture and leveraging housing management system functionality.

Housing Management

We review estate management, ASB handling, and resident services, identifying necessary tech capabilities. Our designs and documentation for housing management solutions include resident portal, case management system and omni-channel communications hub.

Asset Management

We review property, infrastructure, and facility management from a strategic point of view. Our designs and solutions cover comprehensive asset register, stock condition surveys, planned maintenance, dashboards & performance metrics, regulatory compliance, asset inventory management, and optionally the IoT integration for energy-efficiency and long-term planning.

Compliance

After studying the compliance strategy we define the needed technology capabilities to meet regulatory requirements and safety standards. Our development covers compliance management, including data storage and automated checks, for gas servicing, electrical testing, legionella testing, and document management.

Income

We establish an income management strategy focused on efficient rent collection and service charge apportionment. Our designs cover income management automating rent accounts, income tracking, service charge calculations, and tenant communications. The solution architecture encompasses Rent Account Management, Service Charges, Arrears Management, Income Forecasting, Payment Gateways, and Tenant Communication.

Industry Expertise at Your Fingertips

Unleash Unmatched Potential

LASHAN empowers you with industry-leading expertise to optimize your IT operations and achieve ambitious goals. We leverage our in-depth knowledge of your specific industry to craft tailored solutions that propel your business forward. Discover the potential of your IT with a free consultation and receive sample documentation showcasing how we can optimize your operations. Contact us today to explore how industry-specific solutions can unlock your success.

Industry Solutions